My Claims Process
Dealing with WorkCover Queensland or a self-insurer can be a stressful and complicated process. That is why the goal of My Work Injury Lawyers is to allow you to focus on recovering from your injuries, after a workplace accident, by handling the workers’ compensation claim process for you as quickly as possible.
My Work Injury Lawyers will be by your side throughout the compensation claim and explain in plain English this process. Please click on the questions below for ...
Expert Personal Injury Lawyers Brisbane
With the expertise and experience of our personal injury lawyers, we will guide you and be by your side during what can be a challenging time.
With a commitment to quality and a focus on results, your team are here to help. You'll find us friendly, approachable and great listeners.
Should I report an injury at work?
Most workplaces will have an injury reporting procedure, so if you are not sure, it is best to ask your supervisor, so you can follow the correct procedure.
Otherwise, it is best to report a workplace accident or an injury at work as soon as possible to your supervisor, or if your workplace has a first aid officer or human resources manager, report it to them.
This is important so you receive the right treatment for an injury, but also to make sure there is a record of the accident or injury happening. This can be very important later in the claim process.
Important Time Limits
Applying for workers’ compensation
After an injury at work, you must make an Application for Compensation to WorkCover or directly to your employer (if they are self-insured) within 6 months of the injury.
There is a risk that you could lose your right to claim workers’ compensation if you do not make your Application in time. There are certain cases where you will be allowed to lodge your Application for Compensation after 6 months, but it is essential to get legal advice.
3 year limitation – Common Law claim
The most important time limit for a common law claim (this claim will be explained below) is the 3 year limitation period. You must have lodged your Common Law claim and have it accepted by WorkCover or the self-insurer within 3 years of your work injury, otherwise you will lose your right to compensation. There are limited situations where a Court may extend this period, but it is very important to get legal advice well before then.
Before you can start any Court action, there are generally 2 major steps that have to be taken - Statutory process/claim and the Common Law claim.
What is the Statutory process/claim and Common Law claim?
The Statutory claim is usually the first step in a workers’ compensation claim process. In Queensland we have a ‘no-fault’ system, which means anytime you are injured in the workplace, you can apply for workers’ compensation. In the Statutory claim, injured workers are covered for medical/treatment expenses and a portion of their wages.
You may have heard the terms “negligence claim” or “breach of employer’s duty of care”, those are often terms used to mean a Common Law claim, which is usually the second step. To succeed in a Common Law claim you must prove that your employer has been negligent and this caused your injuries (called “liability”). You must also prove what injuries you have suffered and how this has affected you financially (called “damages”).
Unfortunately many injured workers have not yet fully recovered when WorkCover or a self-insurer cuts benefits from a Statutory claim. You may still have ongoing pain and suffering, you may not be able to return to your previous job, what happens then? That is where a Common Law claim may assist, to try to put you in the financial position to afford future treatment and to cover your loss of wages.
What is a Notice of Assessment and Lump Sum Offer?
When your benefits are cut by WorkCover or the self-insurer, you should be issued with a Notice of Assessment. This is a document which sets out your injuries, expressed as a percentage.
The Notice of Assessment may also contain a lump sum offer of money. It is very important that you do not accept any lump sum offer made, otherwise you could lose your right to claim Common Law damages.
Please call your personal injury lawyers for advice as soon as you receive a Notice of Assessment and lump sum offer.
I am having difficulties with the WorkCover process, what should I do?
Sometimes you may not understand the process, you may disagree with a decision by WorkCover or a self-insurer or might have other difficulties with the WorkCover process. As a first step, it is generally best to talk to your WorkCover claims officer.
However, if you are still unsure, please call My Work Injury Lawyers and we can give you some initial free advice.
When can I start a Common Law claim?
It is best to talk to a lawyer about your legal right to compensation for personal injuries as soon as possible after an accident at work or a work injury, because of the limitation periods and because every case is very different.
Generally, a Common Law claim can only be commenced once you finish the Statutory claim process and WorkCover or the self-insurer has issued a Notice of Assessment.
How long will my workers’ compensation Common Law claim take?
Every claim for personal injuries from a workplace accident or work injury is different. The length of the Common Law claim will depend on many things including:
  • How long it takes for your Statutory claim to finish;
  • When you are issued with a Notice of Assessment;
  • What injuries you have suffered;
  • How long your treatment and rehabilitation will take;
  • How long it takes WorkCover or Workplace Health & Safety to investigate the workplace accident; and
  • How WorkCover or the self-insurer deals with your claim.
After your Statutory claim is finished and you are issued with a Notice of Assessment, your Common Law claim will usually take approximately 9 – 12 months.
Your work injury lawyers here in Brisbane will keep you up to date throughout the compensation claim process and we will work with you to move the claim along quickly.
How much compensation can I claim for my injuries?
My Work Injury Lawyers will assist you to obtain full compensation for personal injuries sustained in a work injury. This may include:


Lost wages
If you have to take time off work after your injury to recover, you will be able to claim for the wages you lost while you were away from work. While on WorkCover you will only be paid a portion of your wages, so there is likely to be a loss which you can claim.
Loss of future wages
Unfortunately an injury may cause you long term difficulties, which can then affect your ability to return to work to the same level as before the accident. A claim can be made for your future loss of income.
Loss of superannuation
If you take time away from work after a work injury because of your injuries, and you lose wages, then you can also claim for superannuation that should have been paid to you. Future superannuation can also be claimed if you have a claim for future loss of wages.
Out of pocket expenses
After a work injury you might pay for medication (e.g. panadol, nurofen et.c…) or treatment (e.g. GP, massage, physiotherapy, x-rays et.c…). You can claim those expenses back in the Common Law claim.
Future medical expenses
If the doctor recommends you should have some treatment or take some medication in the future because of your injuries from the work accident, then you can claim these future medical expenses.
Pain and suffering
You can claim a limited amount of compensation for the pain, suffering and impact of an injury on your life. Unfortunately, this is now strictly limited by law, so it is best to talk to a personal injru lawyer.
Other costs
There can in some cases be other costs that you can claim including equipment (e.g. wheelchair, exercise balls, TENS machine, catheters et.c…), paid care and assistance (e.g. lawn mowing or gardening services, Blue Care et.c…) and sometimes even the time that family and friends provide you with care and assistance.



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You focus on recovering, we will push your claim to conclusion as quickly as possible so that you recover your full entitlements

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